Shipping, Availability and Returns

Shipping

Free Shipping on all Orders over $500 excluding kits (Prewired & DIY), Victron & Pylontech batteries, Composting Toilets, Generators and solar panels.

 Product Type Shipping Cost
Orders Under $500 $20
Victron Batteries (Lithium and AGM) $80
Pylontech Batteries $80
Generators $200
Jinko, Tongwei and Trina Solar Panels Calculated at checkout from nearest Warehouse per KM

 
Zero Grid will strive to ship all orders within 1- 4 business day of placing the order, you will be contacted within the same time frame if any product ordered is unavailable. Zero Grid do not hold all items in stock, so there may be delays in orders being dispatched from suppliers distribution centres

 

Availability

All our stock comes direct from the manufacturers distribution warehouse and stock levels vary, If you would like to know if a particular item is in stock and estimated delivery times please contact us.

Returns Policy

We accept returns on the product/s offering a refund, credit or replacement
• When the product is faulty
• Wrongly described
• Different from a sample/example shown to you
• Does not do what it’s supposed to do

We offer a Credit or Exchange when a product is returned in its original condition and packaging if:
• You have changed your mind
• Ordered the wrong size

Please contact us via email to theboss@zerogrid.com.au to arrange a return

Returns are discussed per case but please note that it is completely up to Zero Grid's discretion. Please contact us at admin@zerogrid.com.au or call us on 0491101189 for any queries in regards to our returns policy.