Frequently Asked Questions

1. Where does our stock come from?

  • Our stock is sourced directly from Australian suppliers and is shipped straight to your doorstep. We don't maintain inventory because we live in our bus 'Sonny,' allowing us to offer you fresh and quality products.

2. How long does it take to ship to me?

  • Typically, our stock is dispatched within a couple of days. The delivery time depends on your location and courier services. Rest assured, we aim to get your order to you as swiftly as possible.

3. How do I get in touch for a warranty issue?

  • If you encounter any issues covered by our warranty, you can easily reach out to us. Simply book a call here, and our team will work with you to address the problem and, if necessary, process a replacement.

4. Do you have a physical store?

  • No, we don't operate a brick-and-mortar store. Our unique lifestyle involves living in our bus 'Sonny' full-time, while our products come directly from our trusted suppliers to your location, ensuring convenience and cost-efficiency.

5. Where are you located?

  • We have the pleasure of being located all across Australia. Our mobile lifestyle in 'Sonny' allows us to be present wherever our journey takes us. You might find us enjoying the coastal beauty of Byron Bay, spending time with family in South Australia, or exploring numerous other breathtaking locations in between.

6. What's your phone number?

  • To connect with us via phone, we encourage you to book a call here. This approach enables us to provide you with the best possible service by ensuring our full attention is on addressing your questions and concerns, without distractions as we explore the stunning landscapes of Australia.

7. How do I choose the right size for my off-grid solar system?

  • Selecting the appropriate size for your off-grid solar system is crucial for optimal performance. It depends on factors such as your energy needs, location, and available space. We recommend booking a call with our expert, Landon, who can guide you through the sizing process and help you make an informed decision. To schedule a consultation with Landon, please click here

8. Can I expand or upgrade my off-grid solar system in the future?

  • Yes, you can expand or upgrade your off-grid solar system to meet changing energy needs. Our team can provide guidance on how to integrate additional panels, batteries, or other components. Feel free to reach out by booking a call with Landon here

9. Is Landon the only electrician I need?

  • Actually, while Landon is your primary electrician, having another electrician on your end is crucial for ensuring safety and compliance throughout the entire installation process. Collaboratively, Landon and your local electrician form a comprehensive team dedicated to turning your off-grid dreams into reality with Zero Grid. This approach not only enhances the efficiency of the installation but also guarantees that all aspects meet the necessary standards, providing you with a secure and compliant off-grid solution.

10. Can any electrician be my installing electrician?

  • Absolutely, any electrician can install your solar system. We're here to assist and support them if it's not within their area of expertise. Feel free to book a call with Landon, whether it's you or them, when the time comes to work on your system.